Just to let it be known, Apple support completely took care of me. They took my misbehaving and ebay-bought Powerbook with no questions asked, did approximately $900 of repairs for free, and turned it all around in 1 business day. Two days, if you count that it sat there all day today while I was at work, itching to escape my office and free my captive Powerbook. That's solid support.
The best part of the experience? The Apple Store. When I've had other laptops repaired, the manufacturer at best sends you an empty box to throw the machine in and return. At worst, they expect you to fork over $25 to send it to them. This of course introduces something like 5, 10, or maybe even 15 days into the process. Not to mention however long it takes to perform the repair. In my world, that's a long time to spend without your computer.
However, this time I just strolled into the Apple Store, dropped it off after work Thursday, and it was back in action and good as new first thing Monday morning. I realize that not everyone can have an office less than two miles from the nearest Apple Store, but for those of you that do, it rocks.
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